Your Right Hand for Computer Assisted Telephone Interviews (CATI)
What Makes Our Computer Assisted Telephone Interviews So Effective?
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Telephone Research
Your Right Hand for Computer Assisted Telephone Interviews (CATI)
CIF Research has the capabilities to conduct international Computer Assisted Telephone Interviews for both B2B and B2C customers, collecting high-quality, accurate data. We also provide translation of surveys from native speakers, sample management, programming, and translations of open-ended questions.
With an incredible multi-lingual team, we’re able to cover 50% of the world’s population, speaking 70% of the world’s languages. Hence, we can target your exact audience regardless of location, language, and other cultural barriers.
Our Technology
- Each project is hosted centrally using Nebu installations, including Dialer for increased efficiency, and VoIP, for simplified accessibility.
- We have a centralised call centre offering fast and flexible reach for international projects using Computer Assisted Telephone Interviews.
- Our call centres are routed and connected through our Virtual Private Network, keeping your data protected.
- We have a Dedicated Quality Assurance Team for automated and random reviews, ensuring documentation and sampling accuracy.
The Telephone Consumer Protection Act
TCPA Compliant
The Telephone Consumer Protection Act
Our identity is shown to every call made to the USA. We follow a ‘Do not call list’ and a consent given contacts list.
Our CATI stations are equipped with physical phones with no automation or redialing capabilities.
We verify the numbers prior to any contact being made to ensure legal procedures are followed.
We’re more than happy to help! Contact us right away and speak to one of our team members who will answer any questions you may have regarding TCPA.
What Makes Our Computer Assisted Telephone Interviews So Effective?
Multilingual Interviewers
We’ve sourced a diverse team of interviewers from around the globe who speak their native language fluently. This allows us to collect accurate data and provide error-free translations.
Data Freedom
We strive to fulfil your every need. From SPSS to ASCII and CSV, we’re well-versed in working with different technologies to collect your data, including proprietary platforms.
Flexible Solutions
There’s no one-size-fits-all. We understand that you have different requirements and expectations when investing in professional data collection. Allow us to work with you to find the best solutions.
Proprietary Software
We harnessed our experience over the years and created the ultimate dialer that's tailored to our requirements.
Sample Management
The central hosting of CATI scripting, sample management, and VoIP telephony enables efficiency and traceable databases.
Documented and Certified
Documenting our work for clear transparency. The IFF International Group is certified from accredited organisations such as ISO, ESOMAR, MRS and compliant with TCPA and GDPR, allowing us to carry out our expertise within legal grounds.